Terms of Service

Last Updated: November 24, 2025
Citadel Industrial Group
9312 Harrison, Romulus, MI 48174
Email: [email protected]
Website: https://citadelig.com

1. Acceptance of Terms

By accessing or using the website operated by Citadel Industrial Group (“we,” “our,” or “us”), submitting any form, scheduling services, or communicating with us through email, SMS, or other channels, you agree to be bound by these Terms of Service. If you do not agree, you must discontinue use of our website and services.

2. Services Provided

Citadel Industrial Group offers industrial services including, but not limited to:

• Facility maintenance

• Industrial equipment installation

• Mechanical and fabrication services

• Project coordination and on-site support

• Service scheduling and dispatch

Service availability, timelines, and deliverables are determined on a per-project basis. Written estimates, proposals, or service agreements may supplement these Terms and govern specific engagements.

3. Use of Website

You agree not to use our website or communication channels for:

• Illegal or unauthorized activities

• Uploading harmful code, malware, or disruptive content

• Attempting to access unauthorized systems or information

• Violating intellectual property rights

• Interfering with website functionality or security

We reserve the right to suspend or block access for violations.

4. Accuracy of Information

You agree that all information you provide to Citadel Industrial Group—whether through forms, emails, or SMS—is accurate, complete, and current. Misrepresentation may result in service delays or discontinuation.

5. SMS Notifications & Messaging Policy

By providing your phone number and checking the consent box on our forms, you authorize Citadel Industrial Group to send SMS notifications from 313-422-7716 for service-related updates, scheduling reminders, dispatch alerts, and occasional promotional messages if explicitly opted in.

Message frequency varies. Message and data rates may apply.

Opt-Out

Reply STOP to unsubscribe at any time.

Help

Reply HELP or contact us at:
https://citadelig.com/contact

We are not responsible for delayed or undelivered messages due to carrier issues.

6. Quotes, Estimates, and Billing

Any quotes or estimates provided are based on the project details available at the time and may change if scope, conditions, or requirements are adjusted. Work performed is subject to applicable fees, materials costs, labor rates, or terms stated in service agreements.

Invoices are due according to the payment schedule provided at the time of project initiation. Late payments may incur fees or lead to project delays.

7. Cancellations & Scheduling Changes

Clients may request to reschedule or cancel service appointments by contacting us at least 24 hours in advance. Failure to provide notice may result in cancellation fees or rescheduling delays depending on project type.

Citadel Industrial Group reserves the right to reschedule or delay service due to safety concerns, weather conditions, supply shortages, or factors beyond our control.

8. Warranties & Limitations

All services are provided using accepted professional standards. However, unless otherwise stated in a written agreement:

• We do not guarantee uninterrupted availability of our website or communication systems.

• We do not warrant that every service outcome will meet a specific performance requirement unless documented.

• All services are provided “as available” and “as is.”

To the fullest extent permitted by law, Citadel Industrial Group is not liable for indirect, incidental, or consequential damages arising from service use or inability to use the website.

9. Third-Party Services

Our website may include links to third-party sites or utilize third-party platforms (including CRMs, messaging services, or scheduling tools). We are not responsible for content, terms, or performance of those third-party services.

10. Intellectual Property

All content on the citadelig.com website—including text, images, graphics, logos, and digital assets—is property of Citadel Industrial Group and protected under applicable copyright and trademark laws. Unauthorized use is prohibited.

11. Privacy

Your use of our site and services is also governed by our Privacy Policy, available at:
https://citadelig.com/privacy-policy

By using our site or submitting information, you acknowledge and agree to the terms of our Privacy Policy.

12. Updates to Terms

We may revise these Terms of Service at any time. Updates will be posted with a revised “Last Updated” date. Continued use of our website or services after revisions constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles. Any legal disputes shall be handled in appropriate courts located within the State of Michigan.

14. Contact Information

For questions about these Terms of Service, contact us at:
Citadel Industrial Group
9312 Harrison
Romulus, MI 48174
Email: [email protected]
Contact Page: https://citadelig.com/contact