Privacy Policy

Last Updated: November 24, 2025
Citadel Industrial Group
9312 Harrison, Romulus, MI 48174
Email: [email protected]
1. Introduction
Citadel Industrial Group (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, website visitors, and individuals who communicate with us. This Privacy Policy explains how we collect, use, store, and protect personal information through our website, communication tools, scheduling systems, and SMS messaging services.
By interacting with our website, submitting a form, or opting in to receive SMS notifications, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information

  • Name

  • Phone number

  • Email address

  • Company name

  • Job title or role

  • Service or project information submitted through forms

2.2 Automatically Collected Information
When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent

  • Referring websites

  • General location data (non-precise)

2.3 SMS & Communication Data
If you opt in to receive text messages, we may collect:

  • Phone number

  • Message delivery status

  • Responses sent via SMS

  • Log of communications for compliance and record-keeping

We do not collect sensitive personal information unless explicitly provided for a business purpose.
3. How We Use Your Information
Citadel Industrial Group uses personal information for legitimate business purposes, including:

  • Scheduling service appointments

  • Providing job-site updates and dispatch notifications

  • Responding to inquiries submitted through our website

  • Sending project details, updates, or confirmations

  • Delivering estimates and service follow-ups

  • Maintaining internal records and documentation

  • Sending promotional or marketing messages (only if you have opted in)

  • Complying with legal or regulatory obligations

We do not sell personal information.
4. SMS Messaging and Consent
When you provide your phone number and check the consent box on our forms, you agree to receive SMS notifications from Citadel Industrial Group at 313-422-7716.
Messaging may include:

  • Appointment confirmations

  • Service reminders

  • Technician arrival notifications

  • Project updates

  • Occasional promotional messages (only with explicit opt-in)

Message frequency varies. Message and data rates may apply.
Opt-Out Instructions
You may opt out at any time by replying STOP to any message.
You may request help by replying HELP or contacting us through:
https://citadelig.com/contact
5. Sharing and Disclosure of Information
We may share personal information only in the following circumstances:

  • Service Providers: With trusted vendors who support our operations (IT, CRM, messaging providers).

  • Legal Requirements: When required by law, subpoena, or court order.

  • Business Operations: To coordinate projects, scheduling, or subcontractor assignments as needed.

We do not sell or rent personal information to third parties.
6. Data Storage and Security
We implement reasonable physical, administrative, and technical safeguards to protect information from unauthorized access, alteration, or disclosure. Despite these efforts, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain personal information only as long as necessary to fulfill the business purpose for which it was collected or as required by law. SMS communication logs may be stored for compliance and documentation purposes.
8. Your Rights
Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your information

  • Withdraw consent for SMS or email communication

  • Request limits on the use of your personal information

To exercise any of these rights, contact us at:
[email protected]
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content or privacy practices of those external sites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
11. Changes to This Privacy Policy
Citadel Industrial Group may update this Privacy Policy periodically.
The “Last Updated” date at the top will reflect the most recent revision.
12. Contact Information
For questions or concerns about this Privacy Policy, contact us:
Citadel Industrial Group
9312 Harrison
Romulus, MI 48174
Email: [email protected]
Contact Page: https://citadelig.com/contact

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